Patient Access Representative (Front Desk) – Pediatric Urgent Care

We are seeking a front desk professional to join our team at our Timnath Urgent Care location.  This is a part time position offering competitive pay, a part-time benefits package, and a meaningful role in a collaborative healthcare environment.

You will be the welcoming face of our Urgent Care – creating a positive first impression for patients and families while ensuring efficient clinic operations. We are in search of a dedicated, dependable front desk professional with proven customer service skills and a stable job history.

Job Specifics:

• 23-24 hour per week position.
• Thursday and Friday 3 p.m.-5 p.m.; Saturday and Sunday 9:45 a.m.-4:15 p.m.
• Hours will include occasional holiday work.
• Paid Vacation and Sick time
• 401(k) retirement plan (after one year of employment & 1,000 hours worked)
• Starting Wage Range: $16.50 – $17.25 base pay
• Stipend offered for weeknight hours worked after 5 p.m., all weekend hours and holiday hours

A background check will be conducted.

Key Responsibilities:

• Warmly greeting and checking in patients
• Answerphones, distribute messages and assist with inquiries
• Collect and post co-pays, co-insurances and deductibles
• Enter patient demographics and insurance information accurately
• Collaborate with other team members to address issues, share recognition, and support smooth operations

Required skills:

• Strong computer proficiency and attention to detail
• Demonstrated ability to provide courtesy, respect, and accountability to our patients and your team
• Commitment to maintaining confidentiality and patient privacy
• Ability to clearly communicate with others
• Ability to perform multiple tasks efficiently in a fast paced environment

Preferred Qualifications:

• Prior medical office or healthcare front desk experience
• Strong examples of delivering exceptional customer service

If you understand great customer service and enjoy working around children and their families, we would love to hear from you!

No phone calls please.