FAQ

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General

Forms

Flu Clinics

Immunizations
Nurse Line

Pediatric Urgent Care

Prescriptions
Sick Visits

General

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    How Do You Handle Divorce, Separation and Custody Agreements

    The Youth Clinic and Pediatric Urgent Care of Northern Colorado are dedicated to the health and well-being of our patients. Due to the fact our patients are children and young adolescents; we rely on parents and other supportive adults to assist us in their care. Divorce and separation can present our practice with unique challenges; therefore it is important to articulate our practice philosophy to avoid misunderstandings going forward. 

    1. In general, we ask that parents NOT place our office in the middle of family disagreements. If parents become disruptive to our organization or there is non-compliance with this policy, we may choose to terminate the patient/provider relationship so care can be transferred to another practice. 

    2. Either parent or legal guardian can schedule an appointment for their child, be present for a visit and obtain copies of medical records unless a COURT ORDER has been presented to our office RESTRICTING a parent’s right. If you have a court order, please produce a copy to our staff immediately. If court orders change at any point, please make sure we have a current copy at all time. 

    3. The parent or legal guardian that brings the child in for an appointment is responsible for co-pays or insurance deductibles at the time of service, even if the other parent is responsible for the medical insurance. We will not mediate financial disputes between parents. Any disputes about reimbursement for medical expense need to be settled between parents. 

    4. If a step-parent, or other adult, should bring your child in, we must have a “Consent for Treatment” on file with that adult’s name within the past year. In circumstances when it is unclear whether or not the attending adult has the right to consent to treat, we will call you to obtain a one-time authorization. 

    5. Additionally, we will NOT:

    • a. Call the other parent for consent prior to treatment or inform the other parent whenever visits are scheduled. 
    • b. Restrict either parent’s/legal guardian’s involvement in your child(ren)’s care, unless authorized by law. 
    • c. Tolerate appointment scheduling/cancelling patterns of behavior between parents. 
    • d. Routinely call the non-attending parent following visits. It is either parents or legal guardian’s responsibility to communicate with each other about the patients care and any relevant information regarding care of the child. 
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    I can never get in to see my child’s physician, what should I do?

    Patients can feel lost when the provider they have selected to care for their child is out of the office or unavailable for an appointment. At The Youth Clinic, we promote the concept of a medical team of providers who know and care for your child. A medical team within The Youth Clinic should consist of two to three providers that you as a parent are comfortable with and your child connects with. Because many of our Physicians are scheduled in the hospital, it is advisable for parents to make one of their child’s care providers a Physician Assistant or Nurse Practitioner. These professionals work at all three of our locations performing the same functions as our Pediatricians. Our pediatricians and midlevel providers also maintain an internal team to help cover patient paperwork, phone calls, and other functions when a provider is not in the office.

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    What is the cancellation policy at The Youth Clinic?

    Late Arrivals, Cancellation and No-Shows

    Patients who arrive late for a scheduled appointment may be asked to reschedule the appointment or wait for an open appointment time. The physician may decide to work the patient in but this is at the discretion of the physician. We require a 24-hour notice for cancellations of any Well Care Visits or medication check. We also ask for one hour cancellation for any other appointment type. If not given appropriate notice or your visit is missed, please reference the information below for charge assessment. Please note this charge will not be covered or billed to your Insurance Plan.

    Nurse Visits

    $10.00 per visit

    1st Missed Appointment

    Courtesy notice (Late Cancelation or No-Show)

    2nd Missed Appointment

    $50.00 per visit (Late Cancelation or No-Show)

    3rd Missed Appointment

    $50.00 per visit (Late Cancelation or No-Show) and present your account to the Medical Director for family dismissal

Forms

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    Where is the School, Camp, Daycare Form?

    You can fill out your child’s School/Camp/Daycare form by clicking here.

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    Where can I find the ASQs (Ages and Stages Questionnaire)?

    You can find a link to the ASQ for your child’s age by clicking here.

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    How do I get my child’s medical forms completed?

    Medical forms are oftentimes required by schools, camps, athletics, and daycare facilities. The Youth Clinic maintains an Administrative Nurse to help complete these forms for patients. Turn-around time for forms requested from our office is five business days. Additionally, it is our policy for your child to have had a well care within the past twelve months in order to complete any form. It is important for parents to anticipate the forms their child will need and to submit these forms to our office in a timely manner for completion. High volume season is August, prior to the beginning of the school year. If same day form completion is required, we do offer an express form service for $30, ensuring the form will be ready that day. Our Administrative Nurse can be reached at (970) 416-6282.

Flu Clinics

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    When and where can I get the flu shot?

    The Youth Clinic conducts Express Flu Clinics in the fall to offer our patient families a quick and efficient means of receiving flu vaccines. Please click here for further details. Flu shots can also be given at Well Care Appointments as well as an appointment with the immunization nurse.

Immunizations

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    Where can I find the immunizations my child needs?

    You can find the necessary immunizations for your child’s age by clicking here.

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    When and where can I get the flu shot?

    The Youth Clinic conducts Express Flu Clinics in the fall to offer our patient families a quick and efficient means of receiving flu vaccines. Please click here for further details. Flu shots can also be given at Well Care Appointments as well as an appointment with the immunization nurse.

Nurse Line

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    Can I access a Youth Clinic provider after hours?

    A Youth Clinic Pediatrician is on call evenings and weekends. The On-Call Pediatrician is available through our after hours answering service by calling 970-267-9510. The Youth Clinic utilizes Children’s Hospital Nurse Triage to address concerns you may be having about your child. These nurses may elect to contact The Youth Clinic provider on call if they feel the situation warrants it. As always, you may request to talk directly to a Youth Clinic provider if you feel there is a serious medical problem with your child. We ask that only in the case of emergent concerns should you ask to speak with the Provider on call as our physicians are often at the hospital caring for sick children.

    Pediatric Urgent Care of Northern Colorado (PUCNC) is now open and accepting walk-in patients at it’s permanent location at 4845 Weitzel St. Timnath, CO. PUCNC is the only pediatric-specific Urgent Care facility in all of Northern Colorado. PUCNC provides the full range of Urgent Care services, tailored specifically towards children. Head to PUCNC’s website for more information or call 970-494-2626!

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    Can I still access The Youth Clinic nurse advice line?

    Yes. The Youth Clinic will continue to provide a nurse advice line during normal business hours. You may access the nurse advice line by calling 970-267-6715.

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    What if I need to talk to a nurse about my child?

    The Youth Clinic offers a phone nurse line for our patients during business hours, Monday through Friday. If you would like to consult our phone nurses, call (970) 267-6715.The nurses are well-trained to answer the majority of your parenting questions and will advise you to make an appointment with one of our providers if necessary. Our phone nurses use the Pediatric Telephone Protocols by Barton D. Schmitt, MD from Children’s Hospital. The Youth Clinic’s phone nurses are practicing floor nurses with our providers, and have an abundance of hands-on experience with taking care of children and their families.

Pediatric Urgent Care

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    Can I access a Youth Clinic provider after hours?

    A Youth Clinic Pediatrician is on call evenings and weekends. The On-Call Pediatrician is available through our after hours answering service by calling 970-267-9510. The Youth Clinic utilizes Children’s Hospital Nurse Triage to address concerns you may be having about your child. These nurses may elect to contact The Youth Clinic provider on call if they feel the situation warrants it. As always, you may request to talk directly to a Youth Clinic provider if you feel there is a serious medical problem with your child. We ask that only in the case of emergent concerns should you ask to speak with the Provider on call as our physicians are often at the hospital caring for sick children.

    Pediatric Urgent Care of Northern Colorado (PUCNC) is now open and accepting walk-in patients at it’s permanent location at 4845 Weitzel St. Timnath, CO. PUCNC is the only pediatric-specific Urgent Care facility in all of Northern Colorado. PUCNC provides the full range of Urgent Care services, tailored specifically towards children. Head to PUCNC’s website for more information or call 970-494-2626!

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    Are The Youth Clinic providers working at the Pediatric Urgent Care?

    The Youth Clinic providers will not routinely work at the Pediatric Urgent Care but will continue to focus on caring for children at The Youth Clinic as well as Poudre Valley Hospital. The Youth Clinic has hired pediatricians and pediatric-trained mid-level providers to staff the Urgent Care allowing your child access to pediatric expertise.

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    Do I need to bring my insurance card information to a Pediatric Urgent Care appointment?

    Yes. Pediatric Urgent Care is a separate business entity and must obtain your information for any care you receive at the Pediatric Urgent Care. Demographic and insurance information can not be shared between separate business entities. By providing this information the PUCNC will be able to directly bill your insurance for the visit.

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    Does a Pediatric Urgent Care Visit cost more than a Youth Clinic Office Visit?

    Generally, the answer is yes; however, all insurance plans are different and you should check with your specific insurance plan for information. Urgent Care Clinics offer expanded and convenient access to patients who require medical services outside of their normal Primary Care Provider’s office hours. Staffing qualified medical professionals on an after hours walk-in basis does represent a higher expense than staffing during the weekday and Urgent Care rates do reflect this difference. By way of comparison, an Emergency Room visit is 3 to 4 times the cost of an Urgent Care visit.

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    Will the Pediatric Urgent Care providers have access to my child’s Youth Clinic records?

    No. The Pediatric Urgent Care and The Youth Clinic are two separate businesses, and as such are on different Electronic Health Record systems.

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    Can the Pediatric Urgent Care write prescriptions for Youth Clinic patients after hours?

    No. The Pediatric Urgent Care does not have access to your child’s Youth Clinic records. To ensure continuity of care please call our office at 970-267-9510 between 7:30am and 5:00pm to request a prescription refill.

Prescriptions

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    How do I get my child’s prescription refilled?

    Parents and patients who wish to have a prescription refilled should first contact their pharmacy, which will then contact our office. This is the fastest and easiest means of refilling a prescription as it can be done electronically between our office and the pharmacy. Parents and patients may want to anticipate their need for a prescription and call it into their pharmacy a few days before the prescription runs out to avoid lapse between doses. Controlled medications, such as ADD medications, require a printed and signed prescription from our office. These prescriptions can be called into our main line, (970) 267-9510, where they will be transferred to the prescribing physician’s voicemail for refill. Controlled medication prescription refills must be picked up at one of our offices.

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    What is the policy for picking up a controlled substance prescription?

    To pick up a controlled substance Rx from one of our offices, you must present a valid photo I.D., be a family member or guardian of the patient and be 16 years of age or older. Exceptions to this policy may be considered in certain instances, please call our office at (970) 482-2515 with questions regarding this policy.

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    Can the Pediatric Urgent Care write prescriptions for Youth Clinic patients after hours?

    No. The Pediatric Urgent Care does not have access to your child’s Youth Clinic records. To ensure continuity of care please call our office at 970-267-9510 between 7:30am and 5:00pm to request a prescription refill.

Sick Visit

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    Does the Youth Clinic have same day sick appointments during the weekday?

    The Youth Clinic continues to have daily same day sick appointments to care for your child, with dedicated providers located at our Oak Park office. Patients calling prior to 4:30 pm should be able to be seen at one of our offices. The Pediatric Urgent Care will extend these hours into the evening on weekdays and all day on the weekends.

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    What if my child is sick after The Youth Clinic is closed?

    The Youth Clinic maintains an after hours phone nurse triage service for parents who may have questions or concerns about their child after The Youth Clinic is closed, ensuring you are never without the support of trained pediatric nurses. You can access this service by calling our main line (970)-267-9510. Additionally, The Youth Clinic maintains an on-call Physician who can help with urgent medical situations, and can be also be accessed by calling our main line at (970)-267-9510.